Frequently asked questions

Everything you need to know about finding help and getting listed. 38 answers below.

Using Helpful × Humans

What is Helpful × Humans?⌄

Do I need an account to search for helpers?⌄

How do I find a helper near me?⌄

How do I contact a helper?⌄

Does it cost anything to search or contact helpers?⌄

What does “independent helper” mean?⌄

What areas do you cover?⌄

What's the difference between “in person,” “virtual,” and “both”?⌄

How do I list my business?⌄

How much does a listing cost?⌄

What's the difference between a basic and a featured listing?⌄

How long does my listing stay live?⌄

Can I edit my listing after it's live?⌄

Can I add photos to my listing?⌄

What makes a good listing?⌄

What categories can I list under?⌄

Can I offer services nationwide?⌄

How do I get more visibility for my listing?⌄

How do I pay for a listing?⌄

Can I switch from basic to featured later?⌄

Do you offer refunds?⌄

Will my listing renew automatically?⌄

Do I need an account for anything?⌄

How do I leave a review?⌄

Why do reviews require an account?⌄

Can a business remove a bad review?⌄

Are helpers verified or vetted?⌄

Why no big corporations?⌄

How do you handle disputes between customers and helpers?⌄

How do I report a listing or a problem?⌄

Is my personal information safe?⌄

What is the email newsletter?⌄

How do I unsubscribe from emails?⌄

Does the site work on mobile?⌄

Which browsers are supported?⌄

Who's behind Helpful × Humans?⌄

How is this different from other marketplaces?⌄

How can I get in touch?⌄

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